Products Catalog

Compliance Training

• AML Compliance for Tellers (All MSB’s)
• AML Compliance for Tellers (Spanish) (All MSB’s)
• AML Compliance for Managers and Supervisors (All MSB’s)
• AML Compliance for Money Transmitter Agents and Employees
• AML Compliance for Money Transmitter Agents and Employees (Spanish)
• AML Compliance for Pawn Brokers (8300)
• AML Compliance for Retail Grocers
• Red Flags of Identity Theft
• Customer Information Regulations (Loan Compliance - Payday, etc.)
• Fair Debt Collection & Unfair Practices Regulations (Loan Compliance - Payday, etc)
• Lending Regulations (Loan Compliance - Payday, etc)
• Sexual Harassment
• Harassment
• Harassment for Managers (including Sexual Harassment)
• Prepaid Stored Value Card Compliance
• Avoiding Straw Purchases So You Don't Lose Your License
• Machinegun, Silencer, And Short-Barreled Rifle/Shotgun Obligations For A Licensee
• Everything You Need To Know About A BATFE Compliance Inspection And The Aftermath
• Firearm Compliance Training For Pawnbrokers - Ensuring Your Licensing For The Future
• Maintaining Integrity And Enhancement Of The Partnership Between Pawnbrokers And Police

Job Skills Training

• Cash Drawer Balancing
• Check Cashing
• Counterfeit & Forgery
• Cross Selling
• Customer Service
• Ethics for Financial Service Providers
• Frauds and Scams
• History of Pawn
• Money Handling
• Pawn 101
• Robberies
• Consumer Frauds And Scams

Diversity and Inclusion

• Diversity and Inclusion - Age
• Diversity and Inclusion - Barriers to Inclusion
• Diversity and Inclusion - Cross-Cultural Business
• Diversity and Inclusion - Cultural Diversity
• Diversity and Inclusion - Defamation
• Diversity and Inclusion - Defamation for Managers
• Diversity and Inclusion - Discrimination
• Diversity and Inclusion - Discrimination for Managers
• Diversity and Inclusion - Documentation
• Diversity and Inclusion - Documentation for Managers
• Diversity and Inclusion - Employees With Disabilities
• Diversity and Inclusion - Employees With Disabilities for Managers
• Diversity and Inclusion - Gender
• Diversity and Inclusion - Harassment
• Diversity and Inclusion - Harassment for Managers
• Diversity and Inclusion - Language
• Diversity and Inclusion - Marital Status
• Diversity and Inclusion - Race, Color, and Nationality
• Diversity and Inclusion - Religion
• Diversity and Inclusion - Retaliation
• Diversity and Inclusion - Retaliation for Managers
• Diversity and Inclusion - Sexual Orientation
• Diversity and Inclusion - Stereotypes and Assumptions
• Diversity and Inclusion - Veteran Status
• Diversity and Inclusion - Workplace Inclusion

Communication

• Listening: The Key to Productivity
• Don’t Shoot The Messenger: Common Workplace Courtesies That Reduce Tension & Lower Stress
• You Are the Organization: Every Employee's Public Relations Role
• Solving People Problems on the Job
• Communicating With People on the Job
• How to Give and Receive Criticism
• Communicating for Results: How to Be Clear, Concise & Credible
• For Employees ...Being Positive in the Workplace: Good Attitudes Are Contagious
• Speaking to One Person or a Roomful: Proven Techniques That Will Make You a Master Communicator
• It’s Business, Not Personal: Taming Emotions in the Workplace
• Communicating to Reduce Stress on the Job
• Better Business Grammar
• Mastering Memos
• Powerful Ways to Persuade People
• Power Writing: Techniques for Success
• Managing Stress Before It Manages You
• Achieving Peak Performance on the Job
• How to SHINE in Difficult Management Situations
• Speaking with Confidence, Clarity and Charisma
• "Getting Cooperation" Team Building that Works

Leadership

• Becoming a Leader: Communication Techniques That Motivate, Guide and Inspire Employees to Excel
• Motivating Employees During Organizational Change
• Training to Win: Helping Employees Meet or Surpass Their Goals
• Professional Conduct 101: Vital Skills for New Employees
• For Managers … Creating a Positive Workplace: Good Attitudes Are Contagious
• Becoming a Coach: Bringing Out the Best in Employees

Customer Service

• Think Like the Customer, Act Like the Owner: The Art of Delivering Superior Customer Service
• Winning Over Even the Most Difficult Customers: Going Beyond “Service With a Smile”
• Communicating With Customers
• 7 Things Never to Say to Your Customers
• Everyone’s Customer Service Role
• Listen & Win: How to Keep Customers Coming Back
• Make the Connection: How to Be Effective and Productive on the Phone

Management

• Conducting High-Impact, Low-Stress Performance Reviews
• Interviewing Techniques That Help You Hire the Best
• How to SHINE in Difficult Management Situations
• Becoming a Coach: Bringing Out the Best in Employees
• For Managers … Creating a Positive Workplace: Good Attitudes Are Contagious
• Hiring Secrets:12 Tips to Get Candidates to Reveal Their True Selves
• Resolving Conflicts: Strategies for a Winning Team
• Managing Sales Stress
• Training to Win: Helping Employees Meet or Surpass Their Goals
• Professional Conduct 101: Vital Skills for New Employees
• It’s Business, Not Personal: Taming Emotions in the Workplace
• Motivating Employees During Organizational Change
• How to Resolve Conflict at Work

Organization, Productivity & Time Management

• Arrest That Stress: How to Depressurize Your Work Life
• Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity
• Achieving Peak Performance on the Job
• Managing Stress Before It Manages You
• How to Juggle Multiple Priorities
• Get Organized And Stay Organized: The 7-Day Plan for Putting Your Work Life in Order
• Take Back Your Time: How to Manage Your Workload and Still Have a Life
• Listening: The Key to Productivity
• Do It Right The First Time: Paying Attention to Details
• How to See Opportunity in a Changing Workplace

Persuasion and Sales

• Powerful Ways to Persuade People
• Heating up Your Cold Calls
• Listen & Win: How to Keep Customers Coming Back

Presenting and Public Speaking

• Speak Like a Pro… And Get a Standing Ovation Every Time
• Speaking with Confidence, Clarity and Charisma
• Speaking to One Person or a Roomful: Proven Techniques That Will Make You a Master Communicator

Teamwork

• Team-Building Techniques That Work
• Everyone’s Teamwork Role
• Sink or Swim Teamwork: We’re All in This Together (Building Teamwork)
• Building Cooperation: How Everyone Can Win at Work
• Creating Your Dream Team: How to Harness the Power of Teamwork
• Resolving Conflicts: Strategies for a Winning Team

Writing and Grammar

• Power Writing: Techniques for Success
• Better Business Grammar
• Mastering Memos