America's business environment is an ever-changing mosaic of different races, ages, genders, ethnic
groups, religions, and lifestyles. This diversity poses significant challenges and opportunities for the workplace. Today's companies must find ways to make all these pieces fit together and must foster work environments free of harassment and discrimination for all their employees.
Sales, customer service, and negotiation are difficult even in a common marketplace. Each of these tasks requires the ability to talk and listen with people whose particular personalities, tastes, and needs are unique. Now imagine placing different cultures into the mix! This course focuses on the sales and service skills necessary to maneuver across cultures.
