One out of every five people in the workplace can be difficult to deal with at times. This course identifies the most troublesome personality types and shows how to handle them both tactfully and effectively.
In this course you’ll learn how to:
Motivate a “Deadweight” to meet the needs of your team
Deflect co-workers who believe their social needs are more important than your work
Confront “Backstabbers” who attempt to undermine team efforts
Discourage intimidation tactics with an easy-to-use three-step approach
Disarm those who seek power at the expense of others
Communicate once and for all that a “Joker’s” inappropriate remarks are unacceptable
Respond to “Know-It-Alls” tactfully using a proven, four-step technique
Encourage chronic complainers to look for solutions before they gripe
If you want to purchase over 50 seats to this course please contact
us for special discount pricing.
