Make the Connection: How to Be Effective and Productive on the Phone
Course Code: OVC1181R9.3
Overview:
Because we use the telephone so often and so easily, we rarely pause to ask whether we’re getting the most from our telephone time. But all of us should consider ways to improve our telephone skills and productivity. Improving
phone skills can save you time, make you more money - and help you build valuable relationships.
Make the connection will help you become a master telephone communicator as you discover how to:
Establish instant rapport on the phone - even with people you’ve never met
Correctly use the essential “hold” button
Stop once and for all those endless rounds of phone tag
Calm irate callers - and win customers for life
Skillfully handle interruptions and background noise
Take complete and accurate phone messages
Keep calls short and end them gracefully
If you want to purchase over 50 seats to this course please contact
us for special discount pricing.
