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Table of Contents

Compliance Training

AML Compliance for Tellers (All MSB's) AML Compliance for Tellers (Spanish) (All MSB's) AML Compliance for Managers and Supervisors (All MSB's) AML Compliance for Money Transmitter Agents and Employees AML Compliance for Money Transmitter Agents and Employees (Spanish) AML Compliance for Pawn Brokers (8300) AML Compliance for Retail Grocers AML Compliance for Managers of Retail Grocers Red Flags of Identity Theft Customer Information Regulations (Loan Compliance - Payday, etc.) Fair Debt Collection & Unfair Practices Regulations (Loan Compliance - Payday, etc) Lending Regulations (Loan Compliance - Payday, etc) Sexual Harassment Harassment Harassment for Managers (including Sexual Harassment) Prepaid Stored Value Card Compliance Avoiding Straw Purchases So You Don't Lose Your License Machinegun, Silencer, And Short-Barreled Rifle/Shotgun Obligations For A Licensee Everything You Need To Know About A BATFE Compliance Inspection And The Aftermath Firearm Compliance Training For Pawnbrokers - Ensuring Your Licensing For The Future Maintaining Integrity And Enhancement Of The Partnership Between Pawnbrokers And Police

Job Skills Training

Cash Drawer Balancing Check Cashing Counterfeit & Forgery Cross Selling Customer Service Ethics for Financial Service Providers Frauds and Scams History of Pawn Money Handling Pawn 101 Robberies Consumer Frauds And Scams

Diversity and Inclusion

Diversity and Inclusion - Age Diversity and Inclusion - Barriers to Inclusion Diversity and Inclusion - Cross-Cultural Business Diversity and Inclusion - Cultural Diversity Diversity and Inclusion - Defamation Diversity and Inclusion - Defamation for Managers Diversity and Inclusion - Discrimination Diversity and Inclusion - Discrimination for Managers Diversity and Inclusion - Documentation Diversity and Inclusion - Documentation for Managers Diversity and Inclusion - Employees With Disabilities< Diversity and Inclusion - Employees With Disabilities for Managers Diversity and Inclusion - Gender Diversity and Inclusion - Harassment Diversity and Inclusion - Harassment for Managers Diversity and Inclusion - Language Diversity and Inclusion - Marital Status Diversity and Inclusion - Race, Color, and Nationality Diversity and Inclusion - Religion Diversity and Inclusion - Retaliation Diversity and Inclusion - Retaliation for Managers Diversity and Inclusion - Sexual Orientation Diversity and Inclusion - Stereotypes and Assumptions Diversity and Inclusion - Veteran Status Diversity and Inclusion - Workplace Inclusion

Listening: The Key to Productivity Don't Shoot The Messenger: Common Workplace Courtesies That Reduce Tension & Lower Stress You Are the Organization: Every Employee's Public Relations Role Solving People Problems on the Job Communicating With People on the Job How to Give and Receive Criticism Communicating for Results: How to Be Clear, Concise & Credible For Employees ...Being Positive in the Workplace: Good Attitudes Are Contagious Speaking to One Person or a Roomful: Proven Techniques That Will Make You a Master Communicator It's Business, Not Personal: Taming Emotions in the Workplace Communicating to Reduce Stress on the Job Better Business Grammar Mastering Memos Powerful Ways to Persuade People Power Writing: Techniques for Success Managing Stress Before It Manages You Achieving Peak Performance on the Job How to SHINE in Difficult Management Situations Speaking with Confidence, Clarity and Charisma "Getting Cooperation" Team Building that Works

Becoming a Leader: Communication Techniques That Motivate, Guide and Inspire Employees to Excel Motivating Employees During Organizational Change Training to Win: Helping Employees Meet or Surpass Their Goals Professional Conduct 101: Vital Skills for New Employees For Managers... Creating a Positive Workplace: Good Attitudes Are Contagious Becoming a Coach: Bringing Out the Best in Employees

Customer Service

Think Like the Customer, Act Like the Owner: The Art of Delivering Superior Customer Service Winning Over Even the Most Difficult Customers: Going Beyond "Service With a Smile" Communicating With Customers 7 Things Never to Say to Your Customers Everyone's Customer Service Role Listen & Win: How to Keep Customers Coming Back Make the Connection: How to Be Effective and Productive on the Phone

Conducting High-Impact, Low-Stress Performance Reviews Interviewing Techniques That Help You Hire the Best How to SHINE in Difficult Management Situations Becoming a Coach: Bringing Out the Best in Employees For Managers... Creating a Positive Workplace: Good Attitudes Are Contagious Hiring Secrets:12 Tips to Get Candidates to Reveal Their True Selves Resolving Conflicts: Strategies for a Winning Team Managing Sales Stress Training to Win: Helping Employees Meet or Surpass Their Goals Professional Conduct 101: Vital Skills for New Employees It's Business, Not Personal: Taming Emotions in the Workplace Motivating Employees Organizational Change How to Resolve Conflict at Work

Organization, Productivity & Time Management

Arrest That Stress: How to Depressurize Your Work Life Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity Achieving Peak Performance on the Job Managing Stress Before It Manages You How to Juggle Multiple Priorities Get Organized And Stay Organized: The 7-Day Plan for Putting Your Work Life in Order Take Back Your Time: How to Manage Your Workload and Still Have a Life Listening: The Key to Productivity Do It Right The First Time: Paying Attention to Details How to See Opportunity in a Changing Workplace

Persuasion and Sales

Powerful Ways to Persuade People Heating up Your Cold Calls Listen & Win: How to Keep Customers Coming Back

Presenting and Public Speaking

Speak Like a Pro... And Get a Standing Ovation Every Time Speaking with Confidence, Clarity and Charisma Speaking to One Person or a Roomful: Proven Techniques That Will Make You a Master Communicator

Teamwork

Team-Building Techniques That Work Everyone's Teamwork Role Sink or Swim Teamwork: We're All in This Together (Building Teamwork) Building Cooperation: How Everyone Can Win at Work Creating Your Dream Team: How to Harness the Power of Teamwork Resolving Conflicts: Strategies for a Winning Team

Writing and Grammar

Power Writing: Techniques for Success Better Business Grammar Mastering Memos

It’s Business, Not Personal: Taming Emotions in the Workplace

Course Code: OVC1190R9.3

Overview:

Presented in a late-night talk-show format, this course illustrates how to tame your emotions when dealing with your boss, co-workers and customers.

You’ll learn how to:

Channel emotions into positive behavior and even create new opportunities
Take feedback gracefully and give opinions diplomatically
Clear the air constructively
Control emotional encounters
Decide whether or not to take a problem with a colleague to your boss
Keep emotions out of e-mail
Defuse customer anger

If you want to purchase over 50 seats to this course please contact us for special discount pricing.

Price: $20.00

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