Customer Service
Course Code: 07F1R5.4
Overview:
A commitment to customer service is an important part
of every financial service center's success. More and
more financial service centers are discovering that
service excellence is what differentiates them from
their competitors. This module introduces store staff
to the requirements of delivering excellent customer
service.
Duration: 1 hour
Objectives:
- Identify the ingredients of customer service excellence.
- Practice excellent customer service.
- Recognize strategies for dealing with different kinds of customers.
- Demonstrate effective ways to handle questions and solve problems
for customers.
If you want to purchase over 50 seats to this course please contact
us for special discount pricing.
Price: $20.00
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