Table of Contents

Compliance Training

• AML Compliance for Tellers
• AML Compliance for Money Transmitters
• AML Compliance for Money Transmitters (Spanish)
• Customer Information Regulations (Payday Advance)
• Fair Debt Collection & Unfair Practices (Payday Advance)
• AML Compliance for Managers
• AML Compliance for Tellers (Spanish)
• Lending Regulations (Payday Advance)
• Sexual Harassment
• Sexual Harassment for Supervisors

Job Skills Training

• Behavioral Assessments
• Cash Drawer Balancing
• Check Cashing
• Counterfeiting & Forgery
• Cross Selling
• Customer Service
• Ethics
• Frauds and Scams
• History of Pawn
• Money Handling
• Pawn 101
• RiskCheck
• Robberies

Ethics for Financial Service Providers

Course Code: 13F1R5.4

Overview:

This course introduces the standards of conduct that should guide employees of financial service centers.

The course introduces some of the legal foundations for ethical conduct. However, the course also shows how ethics goes beyond minimum legal and regulatory compliance.

Finally, the course reviews areas of concern that are commonly included in financial service centers' codes of conduct. Strategies are provided for minimizing work-related ethical conflicts and dilemmas.

Duration: 1 hour

Objectives:

• Recognize why ethical conduct is important to financial service centers.
• Define what ethics is and how it relates to legal and regulatory systems.
• Identify core standards such as integrity, honesty, reciprocity, responsibility, fairness, and so forth.
• Identify concerns commonly included in financial service centers' codes of conduct.
• Distinguish between ethical and unethical behavior in financial service centers.

If you want to purchase over 50 seats to this course please contact us for special discount pricing.

Price: $20.00